Shipping Information

LumeChing is committed to providing you with the best shipping options. 

Does LumeChing ship to my country?

We ship to almost every country in the world, but some countries are excluded due to shipping restrictions. We apologize for this and will continue to work on it.

How much does shipping cost?

Shipping is free on orders over $89 (excluding free gifts). Otherwise, the shipping fee is $14.
Shipping costs for free gifts are not deductible. (If your order is over $89, includes free gifts and other paid items, and you need to pay for shipping, the shipping fee for each free gift is $14.)

How long will it take for my order to arrive?

Total delivery time = Processing time + Shipping time
(excluding customs delays, weekends, holidays, and any unforeseen circumstances)
Processing time: 2-10 business days (Many of our products are limited-edition, and production and preparation take time. We appreciate your patience.)
Standard delivery time: 4-25 business days
For orders to South America and the Russian Federation, delivery may take longer than a month due to shipping and customs issues.

How do I track my order?

Once your order has shipped, we will email you with relevant information. Please allow 1-2 business days for tracking information.

What if my package isn't delivered?

If you haven't received your package within 60 days of shipping, please contact us at info@lumeching.com. We will resend you a new one or issue a full refund.
If there are special circumstances affecting your order, it may take longer than usual for it to ship. We are doing our best to accommodate such situations and emphasize that while delays are inevitable, they are rare.